TERMS OF SERVICE

1) About StackMed and these Terms

1.1 Who we are

StackMed is operated by:
Cerna Learn Ltd ("StackMed", "we", "us", "our"), a private limited company registered in England and Wales under company number 16938528
Registered office: ADDITIVE-X, College Business Park, Kearsley Road, Ripon, North Yorkshire, HG4 2RN, United Kingdom
Email: [email protected]

1.2 Acceptance

Before you create an Account or purchase a Subscription, we will make these Terms available to you. By creating an Account or purchasing a Subscription, you agree to these Terms. Where applicable, we will ask you to confirm acceptance before the relevant action. If you do not agree, do not create an Account or purchase a Subscription.

1.3 Changes

We may update these Terms for legal, regulatory, security, technical, or operational reasons. We will give reasonable notice of material changes. Where your agreement is legally required, we will ask you to accept the revised Terms before they apply to you. Changes to prices or other commercial terms will normally take effect from your next renewal.

2) Definitions

• "Account" means your StackMed user account.
• "Content" means our questions, explanations, text, images, study materials, and any other materials we provide.
• "User Content" means notes, comments, or other content you create and store in the Service.
• "Subscription" means a paid plan that provides access to certain features or Content for a recurring fee.
• "Service" means the StackMed website, apps (if any), and related services we provide.

3) Eligibility and permitted use

3.1 Age

The Service is intended for medical students, healthcare professionals, and other learners. You must not use the Service if you are under 13.

3.2 Personal study use only

You may use the Service and Content for your personal, non-commercial study. You must not use the Service to build or support a competing product or service.

4) Accounts and security

4.1 Account information

You must provide accurate information when creating an Account and keep it up to date.

4.2 Keeping your credentials safe

You are responsible for maintaining the confidentiality of your login details and for activity you authorise or that results from your failure to take reasonable steps to secure your Account. You will not be responsible for unauthorised activity that was not caused by your act or omission. Notify us immediately at [email protected] if you suspect unauthorised access.

4.3 Account sharing

Unless we explicitly permit it in writing, Accounts are for one person only. You must not share, sell, transfer, or sublicense your Account or login credentials.

5) Acceptable use (what you must not do)

You agree you will not (and will not attempt to):

1. copy, reproduce, distribute, publicly display, sell, sublicense, or otherwise exploit any Content except as expressly permitted by these Terms or by applicable law;
2. scrape, harvest, download in bulk, or use bots/automated tools to access the Service or Content;
3. bypass, disable, or interfere with security features, paywalls, rate limits, access controls, or technical protections;
4. reverse engineer or attempt to extract source code (except to the extent permitted by law);
5. upload or post User Content that is unlawful, defamatory, harassing, hateful, obscene, or otherwise harmful;
6. upload User Content that infringes intellectual property or privacy rights of others;
7. introduce malware, viruses, or anything that could harm the Service or other users;
8. use the Service in breach of any applicable laws or regulations.

We may remove User Content and/or restrict access where we reasonably believe you have breached these Terms.

6) Intellectual property and licence

6.1 Our IP

All intellectual property rights in the Service and Content are owned by or licensed to StackMed.

6.2 Limited licence to you

We grant you a limited, non-exclusive, non-transferable licence to access and use the Service and Content for personal, non-commercial study during the period in which you are entitled to access them, subject to these Terms.

6.3 Feedback

If you provide suggestions or feedback, you grant us a right to use it without restriction or compensation.

7) User Content (notes, comments, etc.)

7.1 Your responsibility

You are responsible for your User Content. Do not include patient identifiable information or confidential third-party information.

7.2 Licence to operate the Service

You retain ownership of your User Content. You grant StackMed a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, and process your User Content solely to operate, maintain, and improve the Service (including moderation and security).

7.3 Removal

You can delete your User Content where the Service provides this function. We may also remove User Content that breaches these Terms or applicable law.

8) Subscriptions, billing, cancellations, and refunds

8.1 Billing and renewal

Subscriptions are billed in advance on a recurring basis (for example, monthly or annually) unless stated otherwise at checkout. Before you purchase, checkout will show the billing frequency, price, renewal price, and how to cancel. Your Subscription will auto-renew unless you cancel before the renewal date. We will provide any renewal reminders and online cancellation process required by applicable law.

8.2 Cancelling

You can cancel at any time via Account Settings (or by contacting [email protected] if that option is unavailable). Cancellation stops the next renewal. Unless a refund or earlier end date is required by law, you will retain access until the end of your current paid billing period.

8.3 Price changes

If we change Subscription prices, we will provide reasonable notice. Price changes apply from your next renewal unless you cancel before then.

8.4 Statutory cancellation rights (UK consumers)

UK consumers normally have a 14-day right to cancel an online purchase. However, if you request immediate access to StackMed's digital content and acknowledge that you will lose that right, your cancellation right ends when supply of the digital content begins. This does not affect your rights if the Content is faulty or not as described. Where the Subscription includes services, we may charge a proportionate amount for services supplied before cancellation where permitted by law.

8.5 Faulty digital content / service issues

Where digital content or services are faulty or not as described, we will provide the remedies required by law.

8.6 Refund policy

Refunds are governed by your statutory rights and the cancellation rules in Section 8.4.

9) Educational disclaimer (no medical advice)

The Service is for educational and revision purposes only. It does not constitute medical advice, diagnosis, treatment, or clinical supervision. You remain responsible for verifying information using authoritative sources, local policies, and qualified supervision where appropriate.

10) Service availability and changes

10.1 Availability

We aim to keep the Service available, but we do not guarantee uninterrupted access. We may perform maintenance, upgrades, or emergency work that affects availability.

10.2 Changes to the Service

We may modify, add, or remove features or Content for legal, regulatory, security, technical, or operational reasons, or where the change does not materially disadvantage you. We will give reasonable notice of material changes where practicable. If we materially reduce the principal paid functionality during your current paid period, you may cancel and receive an appropriate refund for the unused portion of that period, subject to your statutory rights.

11) Suspension and termination

11.1 By you

You may stop using the Service and delete your Account at any time (where Account Settings allow). Cancellation of a Subscription is separate from deleting your Account.

11.2 By us

We may suspend or terminate your Account (including access to paid features) if you materially breach these Terms, seriously misuse the Service, create a security risk or material harm to the Service or other users, or where required by law. Where reasonable, we will provide notice and an opportunity to remedy the issue. If we end a paid Subscription for a reason unrelated to your breach, we will refund the appropriate unused portion of any prepaid fees, subject to your statutory rights.

11.3 Effect

On termination, your licence to use the Service ends. Sections that by their nature should survive (e.g., IP, liability, governing law) will survive.

12) Liability (UK consumer-friendly)

12.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is obvious that it will happen or if you and we knew it might happen at the time the contract was made.

12.2 We are not responsible for:

• losses that were not foreseeable; or
• business losses (e.g., loss of profit, loss of business, business interruption) where you use the Service for business purposes.

12.3 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

13) Third-party services

The Service may contain links to or integrations with independent third-party services that are not supplied by us. Those independent services may be governed by their own terms, and we are not responsible for their operation.

We remain responsible for performing our obligations under these Terms where we use contractors or service providers on our behalf, subject to the limitations permitted by law.

14) Complaints and contact

If you have questions or complaints, contact [email protected]. We aim to respond within a reasonable time.

15) Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom where you live and retain any mandatory rights available under the laws of your country of residence.